Basically you can make it so the Zebra printer can recognize IPL or a few other print languages. Some Zebra printers allow for the use of emulation. If you are unable to monitor this as much as you may need to in order to find the source of the problem, you can band aid it probably. I would bet that something is doing this to your printers. Anytime you give the end users the knowledge to fix something, you are opening yourself up to more issues, but I had no other choice really. It only took me a minute to fix it.However, I wasn't always available to fix it right then and there.So instead of waiting on me, they could just fix it. I also trained the supervisors on how to fix this if it does happen. I had to talk with the leadership of our warehouses and then provide training on how to avoid this type of issue. I never found the individuals that were causing this in my situation. I suppose a bad system board or something along those lines can cause it, but I would think that is far more unlikely. I have never seen this type of thing happen for any other reason than a non ZPL print job being sent to it or the printer assuming the driver settings. See if you can determine if it is always certain printers. I would keep watching closely at the printers that are changing. Right now we are probably 80/20 Intermec to Zebra. Their support, in my experience, has been great. Zebra is a better product and can also work with our MDM (AirWatch). I am also not impressed with their customer service. I am not impressed with their product.especially their mobile printers. I am trying to influence more of a move towards Zebra. The only other thing I can think of outside of the above is maybe a faulty sensor that is getting engaged thinking there is ribbon installed on the printer. Once someone printed to the printer without this box being checked, the printer would switch to the driver settings and stay there until someone changed them. If this wasn't checked, the printer would assume whatever settings the print driver was set to in Windows. Under Document Settings > Advance Tab, there was a box that had to be checked that said "Use Printer Settings". It would be the same as going into something like Page Settings in Word. To avoid this issue, you had to go into the Document Settings before you hit the Ok button to print. The issue ended up being simple.This fix would apply to any program printing directly to this printer. The fix was simply changing the settings back to what they should be, but this would have to be done 20 times a day. The Darkness and Print Speed would also be changed. In this situation, the printer would revert to Thermal Transfer instead of being set to Direct Thermal. Once they started doing this kind of printing, I kept seeing the printer have settings revert to default. They would install the drivers for the printer onto their laptop and print to this printer like you would any normal printer. I am not sure how your printing is setup, but this could be a possibility for you.Ģ) I had a handful of workers printing to a Zebra ZT410 over our network from a label design program called Bartender. Basically a warehouse worker was forgetting to change his printer on his handheld when he would switch to working on something else. The issue was being caused by a print job with a label that was designed in Intermec's print language (IPL) being sent to a Zebra printer that was setup to only recognize Zebra's print language (ZPL). I would change it back which fixed the issue. After troubleshooting, I noticed that the feed setting, darkness setting and print speed settings were all reverted back to defaults. Eventually, I would get called and told the printers were broken. When they scanned whatever it is they scan, a transaction was done in our database and a label then printed. I found that this was being caused by 2 different things.ġ) I installed a couple Zebra 170 Xi4 printers to an area that had about 5 people all printing labels to it from wireless handheld scanners that used a telnet session. Thermal TRansfer is the default print mode for Zebra printers. When you said it was changing to Direct Thermal to Thermal Transfer, it reminded me of what I experienced. I was able to find the cause for why this was happening to me, but it may not be the same for you. I have had similar situations drive me nuts before. Just in case you weren't able to find an answer, I may be able to help.
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